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Gung Ho! Member Rewards

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Welcome to our Gung Ho Rewards program!

By becoming a member, enjoying great deals has never been easier. Whether you’re dining in one of our stores or ordering delivery through our Gung Ho! platforms*, it’s easy as:

1RMB spent = 1 Gung Ho Point earned.

As you collect points and eat your way up the member levels, before you know it you’ll get access to deals as unmatchable as the All-Blacks. Game on!

*Gung Ho platforms include Gung Ho online app, Gung Ho website and telephone

Member Levels

When signing-up to the program, you automatically access Member status and can start enjoying benefits and discounts, right off the bat.

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About the Gung Ho Hut

If you haven’t yet heard, the Gung Ho Hut is the perfect getaway, where the rawness of rural China meets the best of kiwi living… right at the foot of the mighty Great Wall! We’re now offering preferential rental rates for our best patrons. Click here to learn more.

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About member-only promotions

For more specifics on the special deals you get to enjoy throughout the week, please click here.

Redeeming Points

Every time you reach a new member level, you will receive eVouchers for your points that you can redeem against any Gung Ho items on the menu. There is no minimum order required nor other restrictions on use, so that you can satisfy your tastebuds in total freedom!

  • Silver upgrade: one eVoucher worth RMB80
  • Gold upgrade: two eVouchers worth RMB160 in total
  • Black upgrade: two eVouchers worth RMB160 in total

To sign up!

  1. If not already, follow Gung Ho! Pizza on WeChat by scanning on the QR code below
  2. Go to MEMBER tab in the menu bar, click “My eCard”
  3. Enter required details.

If you’re a member of our former VIP program, you must use the mobile number registered with your original account. Stored value, balance and points will automatically appear in your online account!

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Earn Points Now!

  1. Place your Gung Ho! order
  2. Present your unique Member QR Code upon payment
  3. Settle the bill using any eligible payment method
  4. Points are automatically credited to your online account

Please note: Only orders placed through our Gung Ho! platforms (website, smartphone app and telephone) yield points.

For program full Terms & Conditions, please click here.

If you’re a VIP cardholder of our former membership program or have unused delivery points, please check the FAQ below to learn about the account transferal process.

FAQs

ABOUT THE REWARDS PROGRAM

How do I join the Gung Ho Rewards Program?

  1. Follow our official Wechat account by searching the ID Gungho-pizza
  2. Click on the “MEMBER” tab and then “My eCard”
  3. Input the information required by the system.

If you’re a member of our former VIP program, please use the mobile you registered with your original account. Stored value, balance and points will automatically appear in your online account!

Is the membership program free to join?

Yes, joining our membership program is completely free of charge.

How do I redeem my points?

Every time you reach a new member level status, we will automatically send you eVouchers ranging from RMB80 to RMB160 depending on the level you have reached. These eVouchers can be redeemed for anything you like on our menu, valid both weekdays and weekends. There are no conditions of use, so you can enjoy what you want, when you want.

I ordered delivery through a 3rd party platform. Do I earn points?

No, points are granted only for orders placed through Gung Ho platforms directly i.e. Gung Ho Wechat account, Gung Ho website or Gung Ho telephone hotline.

I’m a foreigner and cannot read Chinese. When I enter “My eCard” I do not understand the content.

Due to limitations of the system, unfortunately only Chinese language can be displayed at this moment. Below are some translations we hope will help (please click images to enlarge). Should you still require assistance, please reach out to one of our service or delivery staff next time you order with us.

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My eCard screen

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I’m a Gung Ho VIP cardholder from the previous loyalty program and still have balance left on my account. What will happen to my account?

The credit left on your former VIP account is still valid and you’re free to use it as you did previously. However for your convenience, you have 2 choices:

  1. Upgrade to our online system by signing up through our Wechat account using the mobile number you first registered your VIP card with. The remaining balance on your VIP card will automatically appear in your online account. The benefit of upgrading to the online system is that you can consult your balance directly on your smartphone and tract your transactions.
  2. If you’re more of a traditionalist and prefer the “old way”, you’re welcome to keep using your physical VIP card to pay for orders. However once that credit is used up, you will only be able to recharge and enjoy such discounts through our online system.

I can no longer recharge my eWallet, is this normal?

We’ve currently suspended this functionality as we have new plans for 2019. Sorry about any inconvenience! If you have more questions on this matter, please contact our call centre at 010 5876 5262 or email us at hello@gunghopizza.com.

I have physical point stickers accumulated from previous delivery orders and that I haven’t used yet. Can I still redeem them?

Upon launching the new rewards program early 2018, customers had 3 months to redeem point stickers (until March 2018). These point stickers are unfortunately no longer valid.

ABOUT ORDERING ONLINE

Order.jiaoban.com doesn’t work anymore!

That’s normal as we recently transferred to a local server! The new online ordering website address is www.jiaobanbisa.can-dao.com. You can also click on the website banner to access it directly.

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How does Gung Ho! ordering platform work?

To use our platform you first need to create an account using a mobile number that we can contact you on. Click “Register” and follow the online instructions. The rest of the ordering journey should be pretty straightforward!

I’m a long time customer but when I log into the new ordering platform, the system doesn’t recognise my logins. What has happened to my account?

Rest assured your account and stored value are still in our backend system, simply they are not interfaced with the new ordering platform. To order from the new platform and use your credit to settle the payment:

1/ You must create a “new” account online using the mobile number/email registered with your original account

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2/ As an added measure, you can add your member number in the “Remarks” section before confirming your order.

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3/ Choose “Online Payment”, “Submit”. A new window will pop up. Select “Pay as a Gung Ho Member”.

 

Do you charge for delivery?

Our delivery service is free for all orders above RMB45. In the case of extreme weather conditions (such as heavy rain, strong winds, thunderstorm and Beijing’s infamous sandstorms!), the minimum order amount increases to RMB119. Below these amounts, delivery will incur a RMB15 charge.

Do you charge for packaging?

To align with industry standards, a packaging fee is added according to the type of food and amounts ordered.

I think there’s a problem with my order

Oops, so sorry about that! Please call our ordering hotline for immediate assistance at 010 5876 5262.

I want to modify or cancel my order

For operational reasons, unfortunately orders cannot be modified or cancelled once they have been submitted to our kitchen (you can call 010 5876 5262 to check the status). If you wish to add a food item, feel free to place a new order.

The system says I’m not located within your delivery zone, but I’m pretty sure I am

Sorry, there might be a glitch! For immediate assistance, please place your order with our team member instead by calling 010 5876 5262. To make sure the message is passed on to our IT guy, you can also send a message to hello@gunghopizza.com (expect a response within 48 hours).

I’m not really enjoying the new user experience. I liked your old platform better!

To be perfectly honest… We loved our old platform better too! But for a number of reasons we had to migrate to a local service provider. We’re hustling every day to provide the most iconic online service in Beijing and would love to hear your feedback and suggestions on how we can better meet your needs… and beyond! Please email us at hello@gunghopizza.com. Promise, no offense taken!

Is there another way to place an order other than the website?

Yes, you can order through our official Wechat account (id: GungHo-Pizza) or call us at 010 5876 5262.

How do I return the thermal bag that comes with the pizza?

We use thermal bags to ensure that your pizza arrives hot to your door. However for environmental reasons, we strongly encourage you return the bag to our Gung Ho delivery boy upon delivery. Alternatively, if you collect 10 sets you can drop them off at one of our stores or call 010 5876 5262 to have them picked up and we will gift you a free pizza as a thank you from the team!

Please note: if the food is delivered by a 3rd party company, they will not take back the thermal bag. In this case we recommend you collect 10 sets and give us a call to have them picked up by our team.

Will I get cutlery and napkins with my order?

To minimise waste of single-use cutlery, we strongly recommend our customers to use reusable cutlery whenever possible (if you often order from the office, have you ever considered keeping a set of your favourite cutlery at your desk? That’s what our boss does!). If you still require disposable cutlery, please tick the dedicated box before confirming your order.

I’m gluten or lactose intolerant

By popular demand we offer gluten-free and dairy-free food options to cater to a maximum of customers. However please note that we do not have separate kitchens to process these foods. Therefore if you suffer from severe allergies, we recommend you try other more specialised food establishments. As a precautionary measure, please leave a note stating your dietary requirements in the “Remarks” section before confirming your order.

I have a different question!

For questions about your order and immediate assistance, you can speak to a team member at 010 5876 5262.

To share feedback, ideas and suggestions: hello@gunghopizza.com.

For all other enquiries, check out our contact page!