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The Gung Ho! Service Machine Pt. 1

The Gung Ho! Team is ALL IN

The Sanlitun Team is all in (2012)

At Gung Ho! Pizza, service is something we pride ourselves on. We like to think we’ve become pretty well known for it. We know that customer intimacy (HBR)  drives our brand; this is how we keep it rolling.

Step 1: Super-Size Your Service

The most important thing is creating a culture of service. This difference between values and culture is that values are generally personal, while culture is shared. So the most important thing we do is share stories of excellent service. We call this Gung Ho’s “Feichang Fuwu (Super Service)”

Every week we collect stories of exceptional frontline service from our stores. We’re talking real above and beyond type stuff here, like the time that Sanlitun delivery guy Clark helped an upset customer look for her lost cat. Or the one time that our customer service operator Nathan heard a stuffy voice over the phone and arranged for a delivery guy pick up medicine on the way to the sick customer’s apartment.

Or the time that Bond delivered a pizza to an apartment only to have a child answer the door. Apparently his father was still stuck at work. So Bond said “No worries, just drop the money off when you get the chance” and left the pizza there for the child to eat.

Every week we share these stories at our weekly team meetings. This goes a long way to creating a culture – an environment – where our team members know that not only is it okay to take the initiative to solve a problem for a customer, or even break the rules to make an impression, it’s encouraged. We let them know the sky’s the limit. Sometimes one of our front-line team members will get over-enthusiastic and overdo it, but from our point of view, that’s the Gung Ho Way!

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Sanlitun Team 2.0 share stories (2014) 

Face and Fear of Failure

Culturally, the concept of face is always perceived to be quite prominent while doing business here in China but in reality it’s not very far removed from Western concepts of social acceptance. In regards to pre-conceptions about being risk-adverse or non-confrontational with authority, all social structures reward success and punish failure to some degree, and by definition all hierarchies enforce authority. The fact that risk-adversity and (over) respect of authority are coupled together under the concept of ‘face’, and then propagated ubiquitously here presents very specific challenges. For this reason it is very important that this service culture is embraced from the top-down and that management regularly rewards initiative and action.

Part 2: The Service Oscars (Coming Next Week)

Gung Ho! Event Catering

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Thinking of throwing an end of year party for your family, friends or office? Make it a snap with Gung Ho! Pizza. We offer both set-menu or buffet-style service, both at our Sanlitun location and delivered to the venue of your choice, all with the trademark Gung Ho! service you expect.

Restaurant Reservation

Accommodating up to 50 people, the newly renovated Sanlitun restaurant is perfect for an intimate gathering or special event.

Offsite Catering

Delivery is what we do! Call Gung Ho! to cater your next office party or special event with a set-menu or buffet-style spread.

Special Requests

We pride ourselves on making you happy! If you have any questions or special requests, please do not hesitate to drop us a line at eva@gunghopizza.com or call us directly at the numbers below:

  • SANLITUN: (010) 8587 1404
  • LIDO: (010) 5135 8557
  • SHUANGJING: (010) 5876 5262

New Lunch Buffet

Gung Ho! Lunch Buffet

Introducing the new Gung Ho! Lunch Buffet!

From 11:30am to 2:00pm every day of the week (including the weekend!), eat as much pizza and salad as you like for just 59RMB per person. It’s a great deal for anyone, but it’s even better for those with families with kids under 10 eating for just 29rmb.

The selection includes Pepperoni and Margherita pizzas as well as Caesar salads all the time, and features a rotating daily selection of carnivorous and vegetarian pizza and salad options, for the herbivores among us. Drink-wise we offer bottomless Coke, Sprite and Red Tea for the duration of the buffet.

Come by and eat your fill over your lunch break, or get set for a long haul over the weekend!

59RMB PER PERSON (HALF PRICE FOR KIDS UNDER 10)

Half-Price Wings Thursday

Gung Ho Wings Half Price All Day Thursdays!

Gung Ho! gives you wings!!

Every Thursday is Wing Day at Gung Ho! Come down to our Sanlitun restaurant and get 6 of your favorite juicy oven-baked Gung Ho! Wings for just 30rmb! Or get 12 for 60rmb! You get the picture.

We’ve got our buffalo, teriyaki and lemon pepper flavors but for something different try our new Spicy Hunan wings!

EVERY THURSDAY ALL DAY @ SANLITUN RESTAURANT

New Winter Holiday Menu

Gung Ho! Xmas Menu

Ho! Ho! Ho!

Gung Ho’s new Winter Menu launches today! Featuring two brand new pizzas – an artisanal mushroom pizza drizzled with our homemade truffle oil and a red hot spicy beef pizza with bell peppers and our own Xinjiang spice mix.

And due to popular demand we’re bringing back our famous Thai Beef Salad, with grass-fed beef, carmelized onions and nuoc mam dressing.

We’ve also got a new side – a classic green garden salad – to lighten up your combos, as well as two new soups to warm you up this Beijing winter, all availabe right now. What are you waiting for?

Xmas Turkey Pizza

Celebrate the holidays with a taste of home: Tender roast turkey and spiced pumpkin or a mashed potato base, topped with sweet cranberry sauce and served with a side of rich Gung Ho gravy.

MEDIUM 86RMB | LARGE 110RMB

Holiday Combo

Perfect for around 6 people!

2 Large Pizzas (Classic/Favorites)
2 Large Salads (Favorites/Deluxe)
12 Chicken Wings (2 Flavors)
1 serving of Cheese Balls
8 Egg Tarts & 6 Soft Drinks

JUST 425RMB

From the team at Gung Ho! Pizza, have a very merry Xmas, a safe and happy holiday and a wonderful New year!

Gung Ho! Xmas Turkey Pizza

Congratulations!

To celebrate winning the Beijinger Pizza Cup, this Tuesday we’re giving you 50% off all food, all day long. This doesn’t include combos and other specials, but to make it easier we’re going to waive the minimum order fee. The half price deal is available via delivery at all stores (including Lido instore) but sadly not at the new Sanlitun restaurant (we’ve got something else planned for that.)

Thanks again for all of your support guys. #GOGOGO

50% OFF ALL FOOD | ALL DAY | TUESDAY DECEMBER 2

50% Off!

Gung Ho, Pizza Champions!

To celebrate winning the Beijinger Pizza Cup, this Tuesday we’re giving you 50% off all food, all day long. This doesn’t include combos and other specials, but to make it easier we’re going to waive the minimum order fee. The half price deal is available via delivery at all stores (including Lido instore) but sadly not at the new Sanlitun restaurant (we’ve got something else planned for that.)

Thanks again for all of your support guys. #GOGOGO

50% OFF ALL FOOD | ALL DAY | TUESDAY DECEMBER 2